Customer Care Manager

Location: Wroclaw, Poland

Company

hirify.global provides equipment and lifecycle services supported by an ECA Service organization.

What you will do

• Collect, filter, and manage customer calls, emergencies, troubleshooting requests, and technical assistance in compliance with HSS&E standards.
• Lead service requests and non-conformities through resolution, coordinating with Product and Technical Support experts and confirming solutions with customers.
• Follow up with Planning, Sales Order, and Service Order teams to coordinate interventions and service delivery.
• Support Field Service Engineers during on-site interventions, including scope of work, customer communication, timesheet approval, and required documentation.
• Collect reports for root cause analysis and coordinate Diagnostic Visits, ECO audits, and Line audits.
• Organize maintenance and emergency interventions, manage warranty interventions, and prepare Health, Safety, and Environment plans.

Requirements

• Relevant bachelor's degree or equivalent.
• Fluent English and German, written and verbal.
• At least 3 years of experience in after-sales or a production plant.
• High technical knowledge of hirify.global products and complete line equipment.
• Strong verbal and written communication skills for establishing customer relationships.
• Responsiveness, dynamism, tenacity, autonomy, and motivational skills.
• Ability to interface with all levels of the organization.
• Excellent multitasking abilities.
• Availability to travel up to 25%.

Nice to have

• Knowledge of any additional language.

Culture & Benefits

• Permanent employment contract.
• Work in the ECA Service organization in Wroclaw.
• Customer-facing role involving coordination with technical experts, Planning, Services, Sales Order, and Field Service teams.