Senior Client Service Representative (Custody)

Location: Kraków, Poland; hybrid work with three days per week in the office. Parents of a child up to four years old may work two days per week in the office.

Company

hirify.global is a global financial services firm providing investor services, custody expertise, technology solutions, and client management.

What you will do

• Act as a key point of contact for assigned clients and provide timely, accurate, and clear responses to inquiries.
• Own client cases end-to-end, resolve complex issues, and ensure a positive client experience.
• Build client relationships through professional communication, meetings, reliable service delivery, and follow-up.
• Identify root causes, risks, and blockers; escalate appropriately with clear recommendations.
• Collaborate with internal stakeholders, prioritize work by client impact and operational risk, and manage multiple tasks.
• Maintain product, process, control, and documentation knowledge while supporting process improvements and team initiatives.

Requirements

• Bachelor’s degree or equivalent experience.
• At least two years of experience in custody or financial services.
• Knowledge of custody products such as corporate actions, equities, fixed income, or derivatives.
• Client-facing experience with strong written and verbal communication skills.
• Fluent English required.
• Strong organization, prioritization, attention to detail, structured problem-solving, collaboration, and ability to work under pressure and ambiguity.

Culture & Benefits

• One Culture Celebration Day and one Community Service Day in addition to standard paid vacation.
• Private medical care, life insurance, and an Employee Assistance Program for employees and their families.
• Professional training and qualification support.
• Wellbeing Program, Online Social Fund benefit platform, and social, sport, and integration events.
• Onboarding program for new hires.
• Collaborative environment with mentoring, knowledge sharing, and opportunities to contribute beyond the daily role.