Product Manager, Order-to-Cash

Location: Medellin, Colombia

Company

hirify.global provides AI-powered IT management and cybersecurity software for managed service providers and internal IT organizations worldwide.

What you will do

• Define and execute the Order-to-Cash product strategy, roadmap, backlog, KPIs, and success measures across order management, billing, invoicing, payments, collections, revenue recognition, tax, and reporting.
• Own the end-to-end O2C product experience and translate complex business processes and customer needs into requirements, user stories, acceptance criteria, process flows, and measurable outcomes.
• Partner with Finance, Accounting, Billing, Collections, Revenue Operations, Sales Operations, Customer Operations, Engineering, Architecture, IT, Security, and other stakeholders to improve processes and business outcomes.
• Support direct sales, ecommerce, partner/channel, and EDI models, including subscription, usage-based, consolidated, and customer-specific billing, refunds, disputes, adjustments, write-offs, and customer inquiries.
• Define requirements for payment processing, authorization, settlement, tokenization, autopay, refunds, chargebacks, ACH, wires, lockbox, cash application, credit management, dunning, tax, e-invoicing, auditability, and compliance.
• Manage integrations, dependencies, and data flows across Salesforce, Salesforce Revenue Cloud, Oracle ERP/Fusion, NetSuite, RightRev, GetPaid, Gr4vy, GoCardless, OneSource, Snowflake, MuleSoft, Oracle Integration Cloud, and related applications; support migration from legacy NetSuite O2C capabilities while maintaining business continuity.

Requirements

• 5+ years of experience in product management, business systems, enterprise applications, or a related discipline, with significant experience owning Order-to-Cash products or capabilities.
• Deep understanding of end-to-end O2C processes, including order management, billing, invoicing, payments, cash application, collections, revenue recognition, and financial reporting.
• Experience supporting subscription-based, SaaS, usage-based, or recurring revenue business models.
• Experience translating complex business processes into product requirements, roadmaps, user stories, and scalable technology solutions.
• Experience with enterprise ERP, CRM, billing, payment, or revenue-management platforms, including integrations, APIs, data flows, and dependencies across business applications.
• Experience leading cross-functional initiatives involving Finance, Accounting, Sales, Operations, Engineering, IT, and other business stakeholders.
• Strong analytical, problem-solving, communication, and stakeholder-management skills, including the ability to influence business and technical decisions.
• Experience with digital transformation, systems migration, process optimization, and automation initiatives.
• Ability to operate effectively in a fast-paced, highly cross-functional environment with competing priorities.

Nice to have

• Experience in a SaaS, MSP, technology, or high-growth environment.
• Experience with Salesforce Revenue Cloud, Oracle ERP/Fusion, NetSuite, RightRev, GetPaid, Gr4vy, GoCardless, OneSource, MuleSoft, Oracle Integration Cloud, or Snowflake.
• Experience with AI-enabled automation within Finance, Billing, Collections, or O2C processes.
• Experience operating globally across multiple business models, geographies, currencies, tax jurisdictions, and payment methods.
• Experience leading large-scale ERP, CRM, billing, payments, revenue management, or O2C transformation initiatives.
• Experience in complex enterprise technology environments with multiple interconnected systems and integrations.
• Experience in a private equity-backed or high-growth organization.

Culture & Benefits

• Work in a product organization focused on building, improving, and scaling IT management and cybersecurity solutions.
• Collaborate across global business and technology functions serving customers in more than 20 countries.
• Contribute to initiatives that improve operational efficiency, customer experience, financial controls, data quality, and scalable growth.
• Equal employment opportunity is provided to employees and applicants without regard to protected characteristics.