Senior Product Manager (Digital Identity)

Location: Bogota, Colombia. Hybrid work is available, with the option to work remotely from abroad for up to 10 days per year.

Company

hirify.global Global provides communications, digital identity, fraud prevention, verification, CPaaS, 5G, and IoT solutions through Telesign, BICS, and Route Mobile.

What you will do

• Own the vision, strategy, and roadmap for Telesign customer portals, communicating priorities to leadership and stakeholders.
• Manage the Jira backlog and act as Product Owner through Agile planning, refinement, reviews, releases, and delivery.
• Translate customer and business needs into user stories, technical requirements, and testable acceptance criteria.
• Partner with Engineering on APIs, system dependencies, data flows, integrations, scalability, reliability, and technical trade-offs.
• Own portal experiences for product configuration, account management, usage reporting, insights, invoices, balances, and credit card payments.
• Lead legacy portal consolidation, new self-service product and channel launches, UX collaboration, customer communications, and adoption measurement.

Requirements

• 5+ years of experience in product management or product ownership, including roadmap ownership for a B2B SaaS, API, or platform product.
• Strong experience with backlog management and Agile/Scrum delivery.
• Technical understanding of APIs, software development processes, data flows, and system dependencies.
• Ability to write clear user stories and testable acceptance criteria.
• Strong analytical and problem-solving skills, including independently using data to make decisions.
• Fluent English and confidence presenting to senior leadership and working with global teams.
• Experience owning a customer-facing web application or portal, ideally for a B2B SaaS or API product.
• Experience working with UX designers and using analytics and customer feedback to shape requirements.
• Track record of shipped outcomes described through the customer problem and measured result.
• Confidence challenging requests with clear reasoning and documenting decisions.

Nice to have

• Experience with self-service billing and payments, product analytics tools, design systems, or legacy portal migrations.
• Experience with REST APIs, SaaS, CPaaS, telecommunications, identity, authentication, fraud prevention, or risk-based products.

Culture & Benefits

• Work with diverse global teams across more than 100 countries.
• Access tailored learning, leadership programmes, and internal mobility opportunities.
• Contribute to projects involving 5G, IoT, and next-generation communication technologies.
• Hybrid work with limited remote work from abroad.
• Competitive salary package and comprehensive benefits.