Mission Operations Manager - UK (Defense)

Location: Full-time onsite in the London office, with regular travel for product testing, customer demonstrations, and collaboration with the Los Angeles headquarters, approximately 20%.

Company

hirify.global is a defense company developing products powered by Coherent Distributed Networks for warfighters, commercial air operators, and border protection teams.

What you will do

• Translate strategic priorities into operational workflows and identify execution gaps before they affect customers.
• Design and improve processes for demonstrations, deliveries, customer onboarding, training, resource planning, approvals, and cross-functional handoffs.
• Build repeatable operating models, playbooks, templates, operating rhythms, and communication cadences for the Mission organization.
• Define operational metrics, maintain data quality across dashboards and business systems, and report actionable insights to leadership.
• Partner with Growth, Engineering, Manufacturing, Finance, and Revenue Operations to improve execution and coordinate customer-lifecycle activities.
• Identify risks and dependencies, remove bottlenecks, and drive accountability and alignment without direct authority.

Requirements

• 7+ years of experience in Business Development, Sales, Growth, Operations, Program Management, Project Management, Consulting, or a similarly high-execution environment.
• Ability to build trust across technical, operational, and customer-facing teams while driving alignment and execution without direct authority.
• Strong operational judgment, exceptional written and verbal communication, attention to detail, and ability to simplify complex problems.
• Systems mindset with the ability to improve processes, eliminate friction, and build scalable ways of working.
• Ability to manage multiple priorities, rapidly switch context, and make sound decisions in fast-moving, ambiguous environments.
• Highly organized, self-directed, accountable, and focused on ownership and execution.
• Experience translating customer needs into actionable internal priorities and coordinating cross-functional teams to deliver results.
• Proficiency with Microsoft Office and collaboration tools including Slack, Jira, Salesforce, Asana, Confluence, and Foundry.
• Bachelor's degree in Engineering, Business, Communications, Political Science, or a related field.

Nice to have

• Familiarity with the defense industry and government acquisition process.

Culture & Benefits

• Full-time onsite work in the London office with regular travel for testing, demonstrations, and cross-functional collaboration.
• Private medical, dental, and vision benefits for employees and dependents, fully paid by the company.
• 5% pension match.
• Competitive base salary, pre-IPO stock option grants, relocation assistance, and annual bonuses planned for the future.
• Approximately 350 employees across five global offices.