Forward Deployed Engineer (Voice AI & LLM Agents)

Location: New York, NY, USA

Company

Fast-growing AI startup developing intelligent automation, conversational systems, and AI-powered agents for large healthcare organisations.

What you will do

• Design and deploy LLM-powered conversational and Voice AI agents for enterprise healthcare customers.
• Build agentic workflows, including prompts, conversation flows, and state management.
• Develop evaluation and testing frameworks, structured scoring systems, guardrails, and conversation logic.
• Work directly with enterprise customers to translate requirements into tailored AI solutions.
• Optimise agent performance through testing, monitoring, and production feedback.
• Collaborate with product and engineering teams to improve AI capabilities.

Requirements

• 2+ years of software engineering experience, ideally with a full-stack background.
• 1+ years of hands-on experience building LLM applications, NLP systems, or AI agents in production.
• Experience developing AI agent workflows, including prompt engineering and structured conversation flows.
• Understanding of LLM evaluation, agent orchestration, and conversational AI.
• Experience with AI testing, evaluation, or QA frameworks.
• Comfort working directly with customers and translating requirements into technical solutions.
• Strong analytical and problem-solving skills.

Culture & Benefits

• Hands-on, customer-facing work with large healthcare organisations across the US.
• Work on AI-powered agents and conversational systems that streamline complex healthcare workflows and reduce manual processes.
• Opportunity to improve production AI systems using real-world customer data.