Airline IT Support Analyst (Amadeus)

Location: Taguig, Metro Manila, Philippines; hybrid work setup with availability to work in BGC Taguig

Company

hirify.global develops and supports technology solutions used by airlines and travel businesses.

What you will do

• Provide proactive monitoring and consulting for hirify.global solutions, investigate issues, and create incident records.
• Answer customer questions about solution functionality, applications, and interactions between system components.
• Analyze, diagnose, and resolve incidents within defined service levels while maximizing first-contact resolution.
• Coordinate serious and critical incident investigations with Global Operations, Research & Development, and other expert groups.
• Provide customer updates, activate on-call escalation, and deliver out-of-hours support for migrations and other client needs.
• Maintain functional knowledge of applications, system architecture, help desk methodologies, and operational standards; improve knowledge solutions.

Requirements

• Bachelor’s degree in Tourism or an equivalent qualification.
• 2–3 years of experience in an airline or GDS help desk role, or equivalent related experience.
• Experience with hirify.global Reservations, Fares and Pricing, and Ticketing.
• Experience with Departure Control Systems, Global Distribution Systems, and reservations.
• Good understanding of the tourism and travel business, hirify.global, and the customer impact of incidents.
• Excellent written and verbal English communication skills and willingness to work in BGC Taguig in a hybrid setup.

Nice to have

• 2–3 years of experience with Altea solutions.

Culture & Benefits

• Hybrid work setup.
• Opportunity to collaborate with Global Operations, Research & Development, Account Managers, Product Managers, Implementation teams, and external service providers.
• Inclusive workplace focused on belonging, fair treatment, and equal opportunity.
• Accessible recruitment process for qualified applicants.