Tax Resolution Advocate (Payroll Tax)

Location: Denver, CO (Hybrid); Los Angeles, CA (Remote); Scottsdale, AZ (Hybrid). Employees based in Denver, San Francisco, New York City, or Scottsdale offices are expected to work onsite approximately 2–3 days per week or more depending on the role. Remote and non-office work requires a secure, reliable, and consistent internet connection.

Salary: $23.50–$25.46 per hour in Denver and $21.80–$24.52 per hour in Phoenix and most remote locations. Final offers vary based on experience and expertise.

Company

hirify.global provides payroll, health insurance, 401(k), and HR services to more than 500,000 small businesses nationwide.

What you will do

• Provide customer support through email and phone, simplifying the tax notice experience.
• Research and resolve payroll tax notices, identify discrepancies and root causes, and update cases in a daily queue.
• Document cases clearly and concisely, inform customers of changes, and escalate issues when needed.
• Communicate with government agencies and represent customers under supervision.
• Collaborate with Compliance, Engagement, Tax Operations, and Tax Resolution teams.
• Use current AI tools, participate in team meetings, manage priorities, and support fellow Tax Resolution Advocates.

Requirements

• 2–4 years of payroll experience.
• Collaborative approach to working with cross-functional teams.
• Ability to use current AI tools and help shape new AI tool functionality.
• Ability to manage multiple priorities in a high-volume, fast-paced environment and adapt to daily changes.
• Strong analytical and problem-solving skills, including resolving issues involving complex variables with guidance.
• Excellent written and verbal communication skills, including the ability to simplify complex topics.
• Highly organized and proactive in improving processes.
• High personal standards, teamwork, and commitment to company goals.
• Commitment to providing an exceptional customer experience during important moments in the customer journey.

Nice to have

• Payroll tax notice resolution experience.

Culture & Benefits

• Full-time employees receive competitive base pay, benefits, and RSU equity.
• Work may be hybrid or remote depending on the approved location, with regular and predictable attendance expected.
• Cross-functional collaboration takes place in a positive, supportive environment.
• AI is a fundamental part of work, with expectations to build role-relevant AI fluency.