Manager, Customer Engineer-CMP (Semiconductor)

Location: Chengdu, China; travel required 20% of the time. Relocation eligible.

Company

hirify.global develops materials science, engineering solutions, and equipment for semiconductor chips and advanced displays.

What you will do

• Build and maintain relationships with customers at all relevant levels and conduct regular customer visits.
• Manage, coach, and direct customer engineers, including objectives, performance appraisals, career planning, salary planning, mentoring, and corrective actions.
• Coordinate with product divisions on technical support, training, spare parts, and reliability, while preparing business reports and executing escalations.
• Plan customer accounts and system-sales support with district sales engineering and field engineering teams.
• Lead system installation planning and execution, including pre-facility meetings, start-up meetings, and process-support identification.
• Manage RMA procedures, engineer-hour tracking, performance measurement, and district cost efficiency.

Requirements

• Experience managing and developing customer engineering teams.
• Ability to analyze relevant business and technical factors and exercise judgment within established procedures.
• Ability to present technical information and gain cooperation from customers and internal stakeholders.
• Understanding of company standards of business conduct and compliance requirements.
• Based in Chengdu, China, with regular customer visits and travel required 20% of the time.

Culture & Benefits

• Supportive environment focused on learning, professional development, and career growth.
• Employee health and wellbeing programs and support.
• Regular full-time employment with benefits.
• Work in a global company supporting semiconductor and advanced-display technology.