Product Engineer (Python/AI)

Location: On-site in New York City, United States

Base salary: $200,000–$400,000 per year, plus equity.

Company

Decagon develops a conversational AI platform that enables enterprises to deploy personalized customer experience agents across voice, chat, email, SMS, and other channels.

What you will do

• Build self-serve functionality for configuring, training, testing, and deploying AI agents.
• Design configuration abstractions that support diverse enterprise use cases while remaining usable by non-technical teams.
• Develop AI-powered tools for creating and managing complex agent workflows without code.
• Build monitoring, tracing, and analytics that reveal agent failures and actionable performance signals.
• Handle agentic systems and critical customer flows at scale.
• Evaluate text and voice models and integrate successful models into production traffic.

Requirements

• 7+ years of experience building software products with strong product judgment.
• Proficiency in Python and comfort working across the full stack.
• Experience translating complex technical capabilities into simple, usable interfaces.
• Strong understanding of complex systems, asynchronous programming, and large-scale failure modes.
• Ability to debug deep technology stacks and turn customer needs into clear product and technical specifications.
• Ability to work on-site in New York City, United States.

Nice to have

• Experience with LLMs, prompt engineering, evaluations, or AI agent systems.
• Background building developer tools, APIs, platforms, or internal tools that became customer-facing.
• Experience with observability, data visualization, analytics products, or security-sensitive systems.
• Experience with multimodal or voice models.

Culture & Benefits

• In-office environment focused on execution, product quality, and velocity.
• Medical, dental, and vision benefits for employees and families.
• Life insurance, disability benefits, retirement plan, and parental leave.
• Fertility and family-building benefits plus a monthly wellness and lifestyle stipend.
• Daily office lunches and snacks and a take-what-you-need vacation policy.
• Equity in addition to base salary.