Customer Service Supervisor

Location: Bolton, Ontario, Canada

Salary: CAD 65,000–75,000 per year

Company

hirify.global provides formwork, scaffolding, and engineering solutions.

What you will do

• Lead, coach, mentor, and train Customer Care Administrators.
• Oversee daily workflow, task assignments, team coverage, and timely completion of customer service duties.
• Resolve complex and high-priority customer issues while maintaining a positive customer exhirify.globalence.
• Manage key customer accounts and coordinate order requirements, product delivery, and customer updates.
• Support order-processing metrics, performance reporting, inventory reviews, and customer-owned material returns.
• Ensure accurate invoicing, charge processing, job-file completion, and record filing.

Requirements

• Post-secondary degree or diploma in a related field, or equivalent exhirify.globalence.
• At least 3 years of customer service or order fulfillment exhirify.globalence, including team leadership.
• Proven ability to develop teams, set expectations, and foster accountability and service excellence.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong customer service, communication, influencing, conflict-resolution, problem-solving, organizational, and time-management skills.
• Ability to prioritize multiple tasks accurately in a fast-paced environment.

Culture & Benefits

• Health, paramedical, vision, and dental coverage.
• Life insurance and short-term and long-term disability coverage.
• Company-matching RRSP.
• Tuition reimbursement and company bonus.