Project Implementation Manager III (SaaS)

Location: Remote, based on the West Coast of the United States or Canada; standard schedule is 12:00 p.m. - 9:00 p.m. PST. Travel may be required.

Salary: $72,800-$83,000 USD annually.

Company

PSC Software, a division of hirify.global, provides cloud-based quality management and regulatory compliance software for pharmaceutical, medical device, and other highly regulated industries.

What you will do

• Lead client implementations from business development handoff through requirements confirmation, configuration, validation, training, go-live, closeout, and transition to support.
• Act as the primary client contact, lead meetings, communicate status, and maintain project documentation.
• Build and manage project plans, milestones, dependencies, risks, issues, decisions, action items, scope, schedule, budget, and resources.
• Coordinate implementation engineers, configuration and validation specialists, account management, business development, technical support, accounting, and other stakeholders.
• Coordinate implementation and validation documentation, workflow configuration, change control, production setup, release readiness, and upgrades.
• Deliver system administration training and product demonstrations while supporting the transition to post-go-live support and account management.

Requirements

• Bachelor’s degree in computer science, computer engineering, business, life sciences, or a related field, or equivalent relevant experience.
• At least five years of experience in SaaS implementation, client services, customer support, project management, or a related field.
• Experience leading multiple concurrent client projects with responsibility for scope, schedule, budget, risks, issues, and stakeholder communication.
• Strong written and verbal communication skills, including client meetings, training, and presentations.
• Excellent organization, prioritization, attention to detail, and follow-through, with the ability to coordinate cross-functional work without direct authority.
• Ability to work from the West Coast of the United States or Canada and consistently work the assigned PST schedule.

Nice to have

• PMP, CAPM, or comparable project management certification.
• Experience with enterprise SaaS, IaaS, or PaaS solutions in the life sciences sector.
• Experience with regulated GxP environments, software implementation, validation deliverables, requirements management, change control, and release processes.
• Experience with Wrike, JIRA, Freshdesk, or similar project management, ticketing, and collaboration platforms.

Culture & Benefits

• Full-time W-2 temporary contract for 12-18 months.
• Medical, dental, and vision coverage, with PSC paying 100% of qualifying employee medical premiums and 50% for qualifying dependents.
• 401(k) with matching, paid time off, sick time, and paid holidays.
• Education assistance, pet insurance, employee assistance programs, basic life insurance, and long-term disability coverage.
• Financial perks, discounts, and discounted Anytime Fitness membership.