Healthcare IT Technical Operations Associate III (L2)

Location: Remote, United States. The role works across multiple time zones in a hybrid or remote environment and may require travel based on company needs.

Annual base salary: $70,000–$88,000.

Company

hirify.global provides AI-powered operational infrastructure for health insurance companies and healthcare technology solutions.

What you will do

• Investigate and triage job failures, fallouts, reprocessing requests, and inbound or outbound interface issues.
• Use application logs, SQL queries, monitoring tools, and dependency checks to support root-cause analysis.
• Execute data correction and record reprocessing, then validate outcomes and maintain reconciliation logs and audit trails.
• Perform periodic and detailed reconciliation across files, tables, messages, and interfaces to identify mismatches, duplicates, missing transactions, and out-of-balance conditions.
• Coordinate resolution with L1, L3, product, development, customer, vendor, and trading-partner teams.
• Improve runbooks, SOPs, reconciliation controls, monitoring practices, automation opportunities, and operational reporting.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3–4 years of experience in application support, technical operations, or production support.
• Experience with healthcare platforms such as hirify.global, Facets, or QNXT and healthcare workflows including claims processing, member enrollment, and provider interactions.
• Experience with EDI X12 formats, including 270/271, 276/277, 834, 835, and 837.
• Hands-on SQL experience for data validation, log analysis, and reconciliation queries.
• Experience with production monitoring, ITSM tools such as Jira or ServiceNow, incident management, SLA tracking, escalation processes, HIPAA, and healthcare data security.

Nice to have

• Familiarity with Dynatrace or similar monitoring tools.
• Basic scripting knowledge for log review or automation.
• Awareness of ITIL practices.

Culture & Benefits

• Full-time, permanent employment.
• Remote work environment with collaboration across multiple time zones.
• Long periods of computer-based work using video technology.
• Reasonable accommodations are available for employees with disabilities.
• Pre-employment criminal background screening may be required.