Healthcare IT Technical Operations Lead (AI)

Location: Remote, United States; working hours aligned with Eastern Standard Time; travel up to 5%

Annual base salary: $90,000–$120,000

Company

hirify.global provides AI-powered operational infrastructure and healthcare technology for health insurance companies.

What you will do

• Manage operational excellence and customer-facing technology delivery for healthcare payer environments.
• Oversee daily production support for core administrative systems covering enrollment, claims, adjudication, payments, and related applications.
• Generate SLA and operational reports for customers and management, and drive customer calls, priorities, and escalations.
• Lead incident management, root cause analysis, issue resolution, and service management activities using tools such as JIRA and ServiceNow.
• Coordinate changes, maintenance, and upgrades across network, middleware, hardware, operating system, database, application, and vendor teams.
• Resolve production issues involving Edifecs, MoveIt, healthcare EDI, and upstream and downstream vendors.

Requirements

• Bachelor’s degree in a related field and at least 6 years of experience managing mid- to large-size customer-facing production support environments.
• Strong experience with healthcare payer platforms such as Facets, QNXT, or NASCO.
• Hands-on experience with Edifecs/MoveIt and healthcare EDI transactions, including 270, 271, 276, 277, 834, and 835.
• Experience with service management, SLA tracking, operational reporting, production application health, SQL, and complex technical architectures.
• Knowledge of ITIL practices, software delivery, SOWs, SLAs, and change requests; ITIL certification or strong ITIL-based operations knowledge.
• Experience in delivery management, customer or account interaction, and onshore/offshore operating models.

Nice to have

• Experience with AWS or GCP, SOAP, ETL processing, SaaS providers, and hirify.global applications.

Culture & Benefits

• Fully remote role supporting healthcare technology operations.
• Work with customer-facing delivery teams and healthcare payer environments.
• Equal opportunity employer committed to workforce diversity.
• Reasonable accommodations are available for individuals with disabilities.