Director, VIP Experience & Loyalty (iGaming)

Location: Remote within the United States; Atlanta, Georgia preferred. Applicants must be authorized to work for any employer in the U.S.; visa sponsorship is not available.

Salary: $140,000–$180,000 per year

Company

hirify.global is a North American daily fantasy sports platform covering sports including the NFL, NBA, and esports.

What you will do

• Own and evolve the MVP strategy, player segmentation, tier design, service model, roadmap, and operating plan.
• Lead, coach, and develop MVP Managers and Player Representatives while establishing service standards, performance measures, playbooks, and escalation protocols.
• Design high-touch engagement, rewards, exclusive access, events, and service strategies that strengthen loyalty and reduce churn.
• Partner with RevOps, CRM, Product, Analytics, Customer Support, Compliance, and Legal to deliver coordinated player journeys and compliant experiences.
• Monitor retention, engagement, churn, lifetime value, satisfaction, operational quality, and responsible gaming indicators.
• Present recommendations to senior leadership and lead testing, measurement, reporting, forecasting, and continuous improvement.

Requirements

• 10+ years of experience in high-value player management, customer success, loyalty, CRM, retention, or customer experience.
• 4+ years of progressive people leadership experience building, coaching, and retaining high-performing teams.
• Demonstrated success developing customer engagement or loyalty strategies that improve retention, engagement, and lifetime value.
• Strong commercial and analytical judgment, including experience using customer or player data to measure impact and guide decisions.
• Experience with CRM platforms, segmentation, loyalty programs, performance reporting, and cross-functional stakeholder management.
• Must be authorized to work for any employer in the United States; employment visa sponsorship is unavailable.

Nice to have

• Experience in gaming, sports betting, daily fantasy sports, or iGaming.
• Familiarity with responsible gaming practices.
• Passion for sports, fantasy sports, or iGaming.

Culture & Benefits

• Company-subsidized medical, dental, and vision plans.
• 401(k) plan with company match, annual bonus, and flexible paid time off.
• Paid parental leave and disability benefits.
• Workplace flexibility, modern work schedules, and company equipment with Windows and Mac options.
• In-person company events, team outings, lifestyle enhancement support, and annual performance reviews with career development opportunities.