Chief Customer Success Officer (iGaming)

Location: Remote, with flexibility for international travel; hirify.global Worldwide

Company

hirify.global operates in the high-stakes iGaming sector and is developing an integrated customer success function for player-facing operations.

What you will do

• Build and synchronize the Customer Success vertical across Customer Support, CRM, Retention, and VIP.
• Define VIP policies, regional approaches, and specialized Visa departments for high-net-worth players.
• Build and manage a high-end concierge service for VIP customers.
• Align CRM campaigns, Support SLAs, retention initiatives, and VIP strategy.
• Represent the brand among high-stakes players at elite parties, poker rooms, and industry hubs.
• Partner with the technical infrastructure team to support a premium player experience.

Requirements

• Proven C-level or VP-level experience in top-tier iGaming companies.
• Experience overseeing multiple player-facing departments, including VIP, CRM, and Customer Success.
• Strong understanding of high-stakes environments, land-based casinos, poker rooms, and VIP validation.
• Data-driven Customer Success and B2C Business Development mindset.
• Exceptional executive presentation skills and experience coaching department heads.
• Fluent English and Russian with excellent verbal and presentation skills.

Nice to have

• Previous experience as a Community Manager or in high-spend poker rooms.
• Familiarity with Las Vegas and Macau casino environments.

Culture & Benefits

• Remote work with flexibility for international travel.
• Direct reporting to the CEO and shareholders.
• Opportunity to create the Customer Success vertical from the ground up.
• Direct impact on VIP NPS, player lifetime value, churn, and cohort growth.