Customer Support Representative (Ro)

TL;DR

Customer Support Representative: Addressing customer inquiries and escalating technical issues for an AI-powered work suite, ensuring adherence to service-level agreements. Focus on refining customer operations, providing customer-centric updates, and bridging the gap between customers and product/engineering teams.

Location: Romania (Fully Remote)

Company

hirify.global is building the first end-to-end agentic work suite for everyday businesses, with AI agents at the core.

What you will do

• Efficiently address customer inquiries within our Customer Support channels, ensuring adherence to service-level agreements
• Leverage knowledge base to efficiently address common customer queries
• Identify and escalate technical issues, prioritizing customer satisfaction
• Actively contribute to refining customer operations to uplift our support offerings and bolster customer retention and revenue
• Act as a pivotal bridge between customers and the product/engineering teams, channeling critical feedback and ensuring that customer-centric updates and patches are developed

Requirements

• Solid written and spoken English
• 2 years of customer support experience in various environments, from start-ups to multinational corporations, or a degree from a top-tier institution
• Commitment to a 40-hour workweek, beginning at 8:00pm Eastern European Standard Time
• Genuine enthusiasm for delivering unparalleled customer service
• An independent spirit thriving in a remote, dynamic setting
• Sharp analytical and critical thinking abilities
• Adaptability, coupled with a receptivity to feedback

Nice to have

• Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus

Culture & Benefits

• Attractive compensation with structured pay reviews every six months
• Clear pathways for advancement, from Senior Agent to Managerial and Customer Operations Analyst roles
• A culture that values internal growth and prohirify.global
• A vibrant, collaborative, and innovative working atmosphere
• Respect for your time with a swift and transparent interview process