Junior Customer Support Specialist (Saas)

TL;DR

Junior Customer Support Specialist (SaaS): Responding to and resolving transactional queries from software companies’ customers via email with an accent on refunds and subscription cancellations. Focus on improving knowledge of hirify.global products and processes and actively participating in team meetings to contribute to continuous improvement.

Location: Remote (GMT, AEST, EST)

Company

hirify.global is an all-in-one platform purpose-built for modern SaaS execution that integrates checkout, payment, and subscription management for over 2000 software companies globally.

What you will do

• Respond to and resolve queries from customers via email, focusing on transactional queries such as refunds or cancellations.
• Escalate advanced/complex queries to the appropriate internal channels.
• Continuously improve your knowledge of hirify.global products to handle more advanced queries and grow in your role.
• Collect feedback, report issues, and actively participate in team meetings to improve processes.

Requirements

• 0-2 years experience in a customer support, customer service, or customer-centric role, or eager to transition into a customer-focused position.
• Proficient in English.
• Happy to work remotely and organized in communicating with teams across different time zones (GMT, AEST, EST).
• Love interacting with and helping people.
• Share experiences and feedback to build your skills.
• Continuously seek to improve, rather than settling for the current state.

Nice to have

• Experience working for a SaaS company, ideally offering customer support to other software companies.
• Knowledge of Zendesk or any other helpdesk platforms.
• Tech-savvy.
• Comfortable working in a fast-paced environment, both autonomously and in collaboration with teammates, where decisions may need to be made quickly, even without access to all of the information.

Culture & Benefits

• Work remotely, from stylish hubs, or a bit of both.
• Unlimited holidays and 4 months of paid family leave regardless of gender.
• Invest in learning and personal development via new challenges, an annual learning fund, and regular internal and external training.
• Diverse and growing group of hirify.globalrs across the globe who pride ourselves on our transparent, collaborative, and respectful culture.
• Attractive salaries, stock options, retirement plans, private healthcare, and well-being initiatives.