TL;DR

Customer Support Consultant: Delivering outstanding customer and technical support globally via multiple channels with an accent on building strong customer relationships and maintaining a deep understanding of client solutions. Focus on handling sensitive customer data securely and applying the latest customer happiness practices.

Compensation: USD

Company

%hirify_global% is a global Support-as-a-Service leader partnering with tech companies and industry leaders to deliver secure customer and technical support.

What you will do

Deliver outstanding customer support via phone calls, chats, and emails.
Build strong and lasting customer relationships.
Keep up with evolving tools and technology.
Handle sensitive customer data with care and security.
Apply the latest customer happiness practices and meet KPIs.
Communicate with developers and cross-functional specialists.

Requirements

Excellent English skills (C1 for both spoken and written).
At least 6 months of experience in a customer support role.
Strong analytical thinking and research skills.
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Nice to have

Experience in travel industry, hospitality, or logistics.

Culture & Benefits

Flexible schedule and opportunity to cooperate fully remotely.
Inclusive international environment.
Compensation in USD.
Rewards for referring friends and internal health policy.
Responsive leadership and a culture built on trust with no time-tracking requirements.
Greenhouse conditions for self-development.