Customer Marketing Manager (AI)

Location: San Francisco Bay Area, California, United States

Salary: $136,600–$187,750 USD per year

Company

Databricks is a data and AI company providing a unified platform for data, analytics, AI applications, and agents to organizations worldwide.

What you will do

• Create customer stories connected to business priorities and translate technical use cases into clear business-value narratives.
• Build relationships with strategic enterprise customers and account teams to develop case studies, videos, speaking engagements, and other advocacy assets across the Americas.
• Own customer marketing programs from strategy through execution, including timelines, resources, approvals, and launches.
• Improve customer participation experiences and expand customer storytelling through event activations.
• Deploy AI-powered tools and workflows to improve the speed, quality, and scale of story development.
• Track content usage, event engagement, GEO optimization, and other metrics to improve program performance.

Requirements

• 4–7 years of experience in customer marketing, customer advocacy, content marketing, or a related function supporting enterprise customers.
• Experience independently managing customer marketing or advocacy programs from strategy through execution and delivering measurable results.
• Excellent writing, editing, and interviewing skills, including the ability to explain complex technical use cases through compelling business narratives.
• Experience working with large enterprise customers and coordinating legal, communications, executive, account, product marketing, and field marketing stakeholders.
• Strong program management, prioritization, communication, and judgment skills.
• Practical experience building or automating AI-enabled tools and workflows.

Culture & Benefits

• Employment with comprehensive benefits and region-specific perks.
• Inclusive culture and hiring practices focused on equal employment opportunity.
• Work with a global customer base and cross-functional partner organizations.
• Potential eligibility for an annual performance bonus and equity in addition to the listed salary.