IT Operations Coordinator (Banking)

Location: Remote or hybrid working conditions are available.

Company

hirify.global is a smart financial app providing payments, online shopping, personal finance management, cashback, purchase protection, and multi-currency accounts.

What you will do

• Coordinate day-to-day IT operations, monitor system availability, and maintain reliable infrastructure and banking systems.
• Maintain IT policies, procedures, registers, documentation, and regulatory evidence required by the National Bank of Ukraine and other applicable frameworks.
• Support IT risk management, control implementation, incident management, regulatory remediation, cybersecurity, access management, business continuity, and disaster recovery.
• Oversee local IT infrastructure and banking systems, coordinate technical support, and resolve issues with internal teams and external providers.
• Manage IT vendors and contractors, monitor service delivery, and track contractual obligations and SLAs.
• Coordinate local technology initiatives, collaborate with central technology, security, and infrastructure teams, prepare reports, and support internal and external audits.

Requirements

• 3+ years of experience in IT operations, IT management, technology governance, or a similar role, preferably in banking or financial services.
• Practical understanding of IT infrastructure, banking systems, information security, and technology controls.
• Familiarity with NBU requirements or other regulatory frameworks applicable to IT operations in Ukrainian financial institutions.
• Experience maintaining IT documentation, policies, procedures, risk registers, or audit evidence.
• Understanding of vendor management, incident management, access controls, and business continuity arrangements.
• Fluent English is required. Strong communication, coordination, ownership, and attention to detail are expected.

Culture & Benefits

• Flexible remote or hybrid working conditions.
• Private medical healthcare.
• Internal and external training opportunities.
• Opportunity to influence the development of hirify.global in an environment focused on innovation and effectiveness.