Systems Integration Engineer (OSS Operations Automation)

Location: Sao Paulo, Brazil; hybrid workplace

Company

A global computing platform focused on programmatic deployment of single-tenant bare metal infrastructure and developer-centric cloud services.

What you will do

• Capture and refine operational and network requirements into business requirements documents, epics, user stories, and acceptance criteria.
• Design, implement, test, release, and maintain resilient integrations across Linux and AWS using REST APIs, message buses, OAuth, and webhooks.
• Deploy and optimise open-source observability and monitoring platforms, including Prometheus, Grafana, OpenNMS, Nagios, Alerta, and Alertmanager.
• Configure telemetry, SNMP, MIBs, and alert thresholds for network elements and cloud applications.
• Develop and administer Salesforce Service Cloud, Jira workflows, automations, dashboards, and CI/CD processes.
• Provide Level 3 troubleshooting, root-cause analysis, vendor coordination, documentation, and scheduled on-call support.

Requirements

• 8–10+ years of experience in IT, telecommunications, or cloud systems engineering across business analysis, OSS/BSS, Salesforce, and Atlassian administration.
• Experience designing and maintaining OSS tools, operational automations, monitoring systems, and network assurance capabilities.
• Strong knowledge of Salesforce Service Cloud, Apex, Lightning Web Components, SOQL/SOSL, Flow Builder, Data Cloud, and Salesforce security controls.
• Advanced Jira administration and automation skills, including workflows, schemes, webhooks, native automation rules, and JQL.
• Strong Python and Shell scripting skills, with experience in Groovy, JavaScript, Node, Vue, and Perl; hands-on experience with PostgreSQL, MongoDB, and MySQL.
• Working knowledge of AWS, Linux administration, Infrastructure as Code, SNMP, MIBs, streaming telemetry, MPLS, and AWS networking.

Nice to have

• Salesforce, Atlassian, business analysis, Agile, cloud, analytics, telecom, or network certifications.

Culture & Benefits

• Lean, agile environment with opportunities to lead a new operations automation capability.
• Flexible working hours and participation in scheduled on-call rotations.
• Contractor arrangement (PJ) with paid time off.
• Health care insurance through Sulamérica and Wellhub membership.
• Annual performance bonus and work anniversary bonus.