Customer Experience Centre Lab Leader (Life Sciences)

Location: Düsseldorf, Germany; in-person. Up to 10% regional travel is required.

Salary: €51,500–€82,650 per year.

Company

hirify.global provides tools for researchers and clinical diagnostics to support the treatment and prevention of disease.

What you will do

• Lead the Düsseldorf Customer Experience Centre laboratory and support other EMEA demonstration facilities.
• Oversee laboratory operations, resources, instrumentation, safety, compliance, SOPs, and customer readiness.
• Design and deliver customer demonstrations, workshops, training programmes, scientific events, and collaborative projects.
• Partner with Sales, Marketing, and Applications teams to support opportunity development, technical validation, customer conversion, and revenue growth.
• Measure customer engagement, pipeline influence, and business growth generated by the Centre.
• Lead, mentor, and develop lab specialists and application scientists.

Requirements

• MSc or PhD in Life Sciences, such as Molecular Biology, Biochemistry, or Cell Biology.
• At least 7 years of relevant laboratory or industry experience, including 3 years in a leadership role.
• Fluent German and English required.
• Strong understanding of life science tools and diagnostic workflows.
• Experience managing laboratory operations and leading teams.
• Familiarity with CRM and LIMS systems, strong process management, attention to detail, and time management.

Nice to have

• Experience in customer-facing roles or technical support.
• Additional European languages.

Culture & Benefits

• Focus on product quality, customer satisfaction, continuous improvement, and environmental responsibility.
• Competitive wages and benefits for employees and their families.
• Retirement programmes and an employee stock purchase plan.
• Mentorship, training, development opportunities, and promotional programmes.
• International and diverse environment with employee resource groups, volunteer activities, and employee events.
• Empowerment and innovation-focused culture.