Customer Support Specialist (SaaS)

TL;DR

Customer Support Specialist (SaaS): Identifying and resolving customer concerns for an AI-powered communications platform with an accent on technical investigation and B2B client support. Focus on optimizing customer workflows, managing high-pressure workloads, and coordinating escalations within a global team.

Location: Remote (USA): Must permanently reside in AZ, DC, FL, GA, IL, MA, MI, NC, NJ, OH, SC, TX, or WI

Salary: $40,000–$50,000 per year

Company

hirify.global is a unicorn, AI-powered customer communications platform used by over 22,000 companies worldwide to scale customer-facing teams.

What you will do

• Identify, investigate, and resolve customer questions and concerns.
• Advise customers on utilizing the platform to run their teams more efficiently.
• Collaborate with the global support team to solve and escalate technical issues.
• Manage and prioritize workloads effectively under pressure.
• Contribute feedback and ideas to help the support team continually improve.

Requirements

• Must permanently reside in one of the following US states: AZ, DC, FL, GA, IL, MA, MI, NC, NJ, OH, SC, TX, or WI
• Work schedule: Monday - Friday, 9 AM - 6 PM EST
• Experience in a SaaS B2B customer support role is a plus.
• Excellent written and verbal communication skills.
• Strong technical aptitude and curiosity to investigate complex issues.
• Ability to multi-task across different tools and platforms.

Culture & Benefits

• 100% covered medical, dental, and vision insurance.
• 401k plan with company matching.
• Unlimited PTO for a healthy work-life balance.
• Reimbursements for wellness, internet, and childcare.
• Generous parental leave policy.
• Diverse, multicultural environment with 45+ nationalities.