Service Coordinator (Medical Devices)

Location: Deer Park, Illinois, United States; onsite

Salary: $25.00–$28.00 per hour, plus eligibility for bonus or incentive pay.

Company

hirify.global’s Leica Biosystems develops diagnostic solutions and technologies for cancer diagnosis, from biopsy through diagnosis.

What you will do

• Coordinate and dispatch customer work orders across assigned territories.
• Balance customer needs, service priorities, Field Service Engineer availability, locations, and scheduling requirements.
• Manage repairs, preventative maintenance, installations, instrument moves, parts, and other service requests.
• Keep customers, Field Service Engineers, and Field Service Management informed about changing schedules and priorities.
• Optimize schedules, bundle service activity, and maximize Field Service Engineer capacity.
• Manage customer purchase orders and place parts orders for the Field Service organization.

Requirements

• High school diploma with at least 3 years of customer service experience, or an associate’s degree with at least 1 year of customer service experience.
• Analytical skills, including the ability to gather, analyze, summarize, and present data.
• Excellent organizational skills and attention to detail.
• Ability to work onsite in Deer Park, Illinois.

Nice to have

• Experience dispatching Field Service Engineers.
• Experience with Salesforce.com and/or SAP.
• Knowledge of the medical device or related industries.

Culture & Benefits

• Health care, paid time off, and medical, dental, and vision insurance for eligible employees.
• 401(k) benefits for eligible employees.
• Bonus or incentive pay eligibility.
• Work within hirify.global’s continuous improvement system and a collaborative global community.