Air Export Supervisor (Global Logistics)

Location: Franklin, Wisconsin, United States; requires commuting to the MKE branch, third-party warehouses, and customers as needed.

Company

hirify.global is a Fortune 500 global logistics company providing supply chain management, international trade solutions, and integrated information systems.

What you will do

• Review and support daily quotations, delegate quote work, and maintain same-day response standards.
• Support daily air export shipments, workload balancing, peak-period coverage, and second-shift operations.
• Maintain expertise in Breakbulk, Gateway, pricing, local charges, and agreement quotes.
• Monitor KPIs, Q# reporting, AIRRTS trends, revenue targets, billing disputes, accounts receivable, payables, and debit report items.
• Lead professional development planning, goal setting, performance evaluations, and succession development with the Manager and Lead Agent.
• Escalate shipment, dangerous goods, and customer issues while supporting compliance, system improvements, business transitions, and process optimization.

Requirements

• High school diploma or equivalent; must be at least 18 years old and pass a background check.
• Must be legally authorized to work in the United States and must not require future employment visa sponsorship.
• Fluent English required in written and verbal communication.
• Customer service experience and knowledge of the global logistics industry.
• Good computer skills, including Word, Excel, and familiarity with PowerPoint.
• Strong organization, analytical ability, communication, reliability, multitasking, and teamwork skills; must be available for overtime and occasional weekends.

Culture & Benefits

• Professional, customer-service-oriented environment focused on integrity, excellence, curiosity, accountability, and continuous improvement.
• Paid vacation, holidays, and sick time.
• Medical health plan and life insurance.
• Employee stock purchase plan and employee referral bonus program.
• Training, personnel development, internal growth opportunities, and promotion from within.