Application Support Specialist (MEP Software)

Location: Knoxville, TN; Westminster, CO; Lake Oswego, OR; other hirify.global offices may be considered. Hybrid schedule: 4 days in the office and 1 day remote, Monday through Friday during business hours. Travel requirement: 0%.

Salary: $18.51–$23.13 per hour.

Company

hirify.global develops connected solutions for planning, design, construction, and the asset lifecycle, including technology that improves coordination, collaboration, and workflow efficiency.

What you will do

• Support customers with setup, configuration, implementation, and use of AutoBid, Accubid, and Estimation Desktop.
• Troubleshoot and resolve complex technical issues through telephone, email, live chat, and web-based support channels.
• Explain complex technical concepts clearly to users ranging from IT specialists to core software users.
• Collaborate with support, development, and product teams to improve application quality and customer experience.

Requirements

• Critical thinking and troubleshooting skills with standard computer systems and logic-driven issue resolution.
• Strong written and verbal communication skills with a customer-oriented approach.
• Ability to work autonomously and in fast-paced or time-critical environments.
• Ability to navigate and use AI-powered support tools, including chatbots and virtual assistants.

Nice to have

• Construction industry experience focused on electrical and mechanical trades.
• 1–3 years of experience in technical customer support or call center environments.
• Hands-on familiarity with Accubid software products.

Culture & Benefits

• Work on construction technology intended to improve efficiency, safety, and sustainability.
• Collaborative and supportive environment focused on belonging and practical innovation.
• Entrepreneurial culture that encourages initiative, ownership, and proactive problem-solving.
• Benefits include medical, dental, vision, life, disability, time off, retirement, tax savings plans, paid parental leave, and an employee stock purchase plan.
• Full-time hourly position with no bonus or commission eligibility.

Hiring process

• Submit an online application through the job posting.