IT Professional II

Location: College Station, Texas, United States. The position requires on-site presence, is not eligible for remote work, and includes travel to supported offices as required.

Salary: Commensurate with qualifications; Pay Grade 67.

Company

Texas A&M AgriLife is a statewide agriculture and life sciences organization within the Texas A&M University System, providing education, research, extension, and public service.

What you will do

• Resolve complex hardware, software, application, system, and operational support requests.
• Install, upgrade, configure, maintain, and administer workstations and software.
• Provide advanced technical support for multiple offices through onsite visits and remote service.
• Support and coordinate network infrastructure activities and vendor issue resolution.
• Maintain service documentation, procedures, knowledge resources, progress reports, and ticket records.
• Evaluate technologies, recommend improvements, and provide technical leadership, training, and escalation support.

Requirements

• Associate’s degree in an applicable field or an equivalent combination of education and experience.
• At least one year of related IT experience.
• Knowledge of Microsoft 365 applications and related productivity technologies.
• Demonstrated troubleshooting, analysis, problem-resolution, communication, organizational, and prioritization skills.
• Ability to work independently with limited onsite supervision and coordinate multiple technical demands.
• Must be authorized to work in the United States and must not require employment visa sponsorship now or in the future.

Nice to have

• Experience supporting and administering Windows operating systems.
• Experience supporting and administering macOS.
• Working knowledge of network infrastructure concepts, services, and terminology.
• Experience supporting multiple locations in a distributed technology environment.

Culture & Benefits

• Health, dental, vision, life, and long-term disability insurance with employer premium contributions.
• 12–15 paid holidays annually.
• Up to 8 hours of sick leave and at least 8 hours of vacation leave per month.
• Automatic enrollment in the Teacher Retirement System of Texas.
• Professional development through Aspire, LinkedIn Learning, and internal programs.

Hiring process

• Submit a complete application or resume, along with a cover letter and list of references.
• Employment is contingent on credential verification and completion of a criminal history investigation.