Patient Access Manager - Emergency Department

Location: Springfield, Massachusetts, United States; onsite position

Company

hirify.global partners with healthcare organizations to improve operations, clinical outcomes, patient experiences, and financial performance.

What you will do

• Manage daily Emergency Department patient access operations, including registration, eligibility verification, point-of-service collections, and demographic and insurance data capture.
• Monitor and improve registration quality, patient throughput, financial clearance, productivity, and revenue cycle performance metrics.
• Lead, coach, train, schedule, and develop Patient Access staff through performance management and workforce planning.
• Collaborate with clinical, operational, and revenue cycle stakeholders to reduce denials, improve revenue capture, and enhance the patient experience.
• Ensure compliance with organizational policies, regulatory requirements, EMTALA standards, patient privacy regulations, and revenue cycle best practices.
• Support strategic initiatives, operational change management, and continuous improvement programs with Baystate Health and hirify.global leadership.

Requirements

• U.S. work authorization required.
• 5+ years of healthcare operations experience.
• Patient Financial Services experience required; 1–3 years of leadership experience preferred.
• Direct supervisory experience required, including staff training, coaching, mentoring, and performance management.
• Strong analytical, critical thinking, organization, planning, communication, and stakeholder collaboration skills.
• Proficiency in Microsoft Word, PowerPoint, and Excel; a bachelor's degree is preferred, with equivalent healthcare operations and leadership experience considered.

Culture & Benefits

• Onsite work supporting Baystate Health's Emergency Department revenue cycle operations.
• Opportunity to drive operational excellence, financial performance, regulatory compliance, and patient access improvements.
• Collaboration with healthcare, operational, clinical, and revenue cycle stakeholders.