4 дня назад
Customer Success Specialist II (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Specialist II (SaaS): Managing customer disputes, account audits, advanced reporting, contract changes, and customer success plans for virtual care services with an accent on data-driven account monitoring, billing resolution, and client retention. Focus on resolving complex disputes, coordinating cross-functional lifecycle initiatives, and identifying service gaps that may increase churn risk.
Location: Remote within Argentina; based in Buenos Aires or Bahia Blanca. Work schedule: Monday to Friday, 12pm–9pm ART.
Company
provides virtual care services and works to expand access to healthcare.
What you will do
- Lead account audits and advise internal stakeholders on account risks, opportunities, trends, and recommended actions.
- Design and deliver customer reports with actionable insights for internal departments and external clients.
- Manage change orders and contract amendments across billing, internal systems, contracts, and fleet data.
- Resolve complex billing disputes and inquiries through root-cause analysis, escalation management, and long-term corrective actions.
- Develop customer success plans for at-risk accounts, monitor customer health, and recommend improvements to reduce churn.
- Coordinate end-of-life programs and contribute subject-matter expertise to special projects and cross-functional initiatives.
Requirements
- Bachelor’s degree in Business Administration, Project Management, or a related field.
- Strong analytical, problem-solving, project management, prioritization, and multitasking skills.
- Proficiency with data analysis tools and project management.
- Clear communication and presentation skills, including the ability to explain complex ideas.
- Experience managing customer relationships and driving retention or satisfaction initiatives.
- Strong conflict resolution and escalation management skills.
Nice to have
- Experience with technology platforms, CRM and ERP systems, or SaaS environments.
- Salesforce and SalesPad experience.
Culture & Benefits
- Inclusive and innovative environment focused on improving access to care.
- Opportunities for career growth, leadership, and professional development.
- Benefits program designed to support employees and their families.
- Community that values diverse perspectives and continuous improvement.
Hiring process
- Identity and credential verification.
- Live or video interviews.
- Fraud and misrepresentation screening; falsified information results in disqualification.
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