Senior Principal Customer Success Manager, Strategic - UKI (AI)

Location: Remote from the UK; London, United Kingdom. hirify.global supports office, home, or hybrid work, but this role must be performed from the UK.

Company

hirify.global provides Jira, Confluence, and other solutions that support enterprise collaboration, service management, digital transformation, and AI-enabled business operations.

What you will do

• Build trusted relationships with C-suite and senior executives at strategic enterprise customers.
• Lead Customer Success Plans, regular check-ins, QBRs, and strategic planning sessions.
• Drive product adoption, measurable value realization, retention, and expansion across global customer teams.
• Guide customers and internal stakeholders through complex implementation and transformation programs.
• Advise customers on hirify.global AI and emerging technologies, while identifying risks and driving mitigation strategies.
• Represent the voice of the customer and collaborate with sales, product, support, and advisory services.

Requirements

• Experience in customer success, account management, consulting, or enterprise transformation with complex strategic customers.
• Executive presence and experience delivering solutions to SVP- and C-level stakeholders at Fortune 500 or global enterprises.
• Proven success leading transformational initiatives that produce measurable customer outcomes.
• Experience with AI and digital transformation in enterprise environments.
• Strong understanding of Jira, Confluence, and hirify.global solution use cases, plus Customer Success Planning frameworks.
• Strong problem-solving, communication, and stakeholder management skills.

Nice to have

• Experience using Gainsight, Salesforce, Tableau, or similar tools.
• Experience with hirify.global-powered solutions.
• ITSM certification.
• Experience with MEDDPICC or similar deal qualification frameworks.

Culture & Benefits

• Distributed-first work model with the option to work from an office, home, or a combination of both.
• Virtual interviews and onboarding.
• Work is coordinated across global customer teams and cross-functional hirify.global groups.