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13 дней назад

Product Technical Support Analyst (Fund Accounting)

Формат работы
hybrid
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
Philippines
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Product Technical Support Analyst (Fund Accounting) (Investment Accounting/Fintech): Providing functional and technical support for investment accounting applications with an accent on issue triage, production operations, batch monitoring, and client communication. Focus on analyzing logs, reproducing complex client scenarios, resolving system and financial accounting issues, and maintaining stability across critical fund accounting workflows.

Location: Manila, Philippines; hybrid schedule with three days in-office and two days virtual

Company

hirify.global develops financial technology that supports businesses, communities, and financial services operations.

What you will do

  • Provide functional and technical support for the IAM investment accounting platform and resolve client queries within SLA expectations.
  • Perform issue triage, troubleshooting, log analysis, scenario reproduction, and root-cause investigation.
  • Manage daily production support, including BAU tickets, functional questions, and system issues.
  • Monitor FOMI jobs, Process Manager schedules, pricing and FX uploads, and coordinate fixes for failed processes.
  • Collaborate with Product Development, CIO, Professional Services, Operations, ESM, AAM, and TechOps teams on incidents, testing, UAT, and operational alignment.
  • Document recurring issues and fixes, prepare RCA notes, support major incident escalations, and contribute to process improvements and performance optimization.

Requirements

  • Bachelor’s degree in Accounting, Finance, Business, Information Technology, or a related field.
  • Experience in application support, production support, client services, or a related support function.
  • Knowledge of financial services, investment accounting, fund accounting, or financial instruments.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent verbal and written English communication skills for working with clients and stakeholders.

Nice to have

  • Experience with investment accounting, portfolio accounting, or financial operations platforms.
  • Knowledge of valuation, pricing, foreign exchange, amortization, and corporate actions.
  • Experience with InvestOne or similar investment management and accounting platforms.

Culture & Benefits

  • International work environment with a dedicated and diverse team.
  • Professional education, personal development, and career growth opportunities.
  • Competitive salary and benefits.
  • Opportunities to work on challenging issues in financial services and technology.
  • Resources supporting innovation, professional growth, internal mobility, and community involvement.

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