Senior Onsite and Cover Advisor

Location: United Kingdom; homebased with regular on-site work at multiple customer offices

Salary: Excellent basic salary plus bonus and hirify.global benefits

Company

hirify.global is building connectivity infrastructure and digital services across the UK, including 5G, AI and the Internet of Things.

What you will do

• Manage the day-to-day running of a prestigious corporate customer account and support its mobile strategy.
• Process orders, calls, correspondence and emails while maintaining accurate customer databases.
• Provide expert advice on technical, network, billing, device and tariff queries and resolve issues efficiently.
• Supply quality-assured management information and monthly electronic billing reports, including customer reporting packs and analysis.
• Maintain relationships with customers, end users and account teams, and contribute to meetings focused on improvements and cost savings.
• Liaise with Credit Control on outstanding debt and late payment issues.

Requirements

• Availability to work in the United Kingdom in a homebased and on-site customer-office arrangement.
• Previous customer service experience.
• Ability to build relationships with internal and external stakeholders.
• Strong time-management skills and the ability to deliver consistent service.
• Excellent keyboard skills and systems knowledge.
• Interest in or understanding of mobile devices, including their features and benefits.

Culture & Benefits

• Homebased working with occasional in-person collaboration during the year and an “Office in a Box” home-working kit.
• Full-time schedule of 37.5 hours per week, Monday to Friday.
• Basic salary, bonus, hirify.global benefits and up to 28 days of annual leave plus bank holidays.
• Paid time for charity work, discounts, vouchers, a pension plan and family benefits.
• Learning tools and parental leave support.
• Employment is subject to criminal and financial background checks to meet Financial Conduct Authority requirements.