Product Support Representative (SaaS)

Location: Remote in the UK; London, England, UK. Working hours: 9am–6pm GMT.

Base salary: £35,000–£50,000 per year, plus equity.

Company

hirify.global develops software that automates and streamlines assurance and audit work across cybersecurity, privacy, and financial audit.

What you will do

• Provide fast, accurate, and positive customer support through email, phone, and chat.
• Troubleshoot, investigate, and reproduce technical issues on the hirify.global platform, collaborating with Engineering on fixes.
• Guide customers through platform features, best practices, onboarding, database setup, and template creation.
• Represent customer needs to Engineering, Product, and Design, supporting feedback loops and beta-feature adoption.
• Create and maintain help resources, FAQs, and support documentation.

Requirements

• 1–3 years of customer support or another customer-facing technical role, including support, implementation, solutions, or support plus engineering.
• Experience providing technical troubleshooting and resolving customer issues.
• Ability to take ownership of projects, adapt to changing processes, and work with minimal oversight.
• Strong teamwork, customer focus, and commitment to customer satisfaction.
• Ability to work 9am–6pm GMT while based in the UK.

Nice to have

• Startup or scale-up experience with broad responsibilities and limited documentation.
• Familiarity with merge-tag integrations in Microsoft Office applications.

Culture & Benefits

• Remote-first work environment.
• Equity participation.
• Inclusive, supportive, and values-driven culture.
• Opportunity to help build a support function at an early-stage startup.