Solution Support Specialist II (HCM)

Location: Paris, France; onsite at a hirify.global office at least three days per week, including Monday or Friday.

Salary: €36,300–€49,050 base pay annually, plus potential performance-based bonus and restricted stock unit awards.

Company

hirify.global provides a workforce operating platform with HCM and Workforce Management solutions, workforce insights, and people-first AI.

What you will do

• Provide customer support in line with SLAs and key performance metrics.
• Act as the first point of contact, triage customer cases, troubleshoot issues, and deliver timely resolutions.
• Develop deep product expertise in HCM and Workforce Management solutions.
• Collaborate with internal teams and stakeholders to progress cases and manage escalations.
• Keep customers informed through clear action plans and next steps.
• Create, update, and share articles in the KCS knowledge base while contributing to team readiness.

Requirements

• Excellent written, spoken, listening, and telephone communication skills.
• Fluent written and spoken English required.
• Strong analytical, problem-solving, organizational, time-management, and planning skills.
• Proven record of delivering high customer satisfaction and meeting performance metrics.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong computer skills, including Microsoft Office applications.

Nice to have

• Fluent spoken and written French or German.
• Experience supporting SaaS, HCM, or Workforce Management solutions.
• Experience using case-tracking or ticketing systems.

Culture & Benefits

• Customer-focused Global Support team with emphasis on consistent service quality.
• Hybrid work arrangement with regular onsite collaboration.
• Participation in an occasional on-call rotation for after-hours support.
• Potential performance-based bonus and restricted stock unit awards.
• Inclusive and equal-opportunity work environment.