Business Analyst I, Clinical Systems (Epic)

Location: Hybrid, with onsite work required at 115 Mill Street, Belmont, Massachusetts, United States. Monday–Friday during Eastern business hours; remote work requires a secure, compliant workstation and Mass General Brigham-provided equipment.

Salary: $62,836.80–$89,762.40 annually

Company

hirify.global is part of Mass General Brigham, a not-for-profit healthcare system supporting patient care, research, teaching, and community service.

What you will do

• Support the Epic Clinical Systems Suite across inpatient, residential and partial programs, ambulatory care, patient registration and admission, and hospital and professional billing.
• Provide application and interface support, troubleshoot issues, escalate defects, and participate in an on-call rotation.
• Gather user requirements, document business workflows, and translate needs into functional and technical requirements.
• Perform application, interface, quality assurance, and user acceptance testing.
• Support Epic build changes, release cycles, upgrades, implementations, training, and user documentation.
• Collaborate with clinical stakeholders, end users, technical teams, vendors, and project teams across Mass General Brigham.

Requirements

• Bachelor’s degree in Computer Science or a related field, or equivalent experience.
• 0–1 year of related IT experience preferred, ideally in a healthcare IT environment.
• Experience providing end-user support and documenting workflows and business processes.
• Strong problem-solving, interpersonal, communication, and learning skills.
• Knowledge of Microsoft Office 365 and common office productivity tools.
• Flexibility for required onsite work in Belmont and availability during Eastern business hours.

Culture & Benefits

• Regular full-time employment with a 40-hour workweek and day shift.
• Comprehensive benefits, career advancement opportunities, and professional growth support.
• Work in a collaborative, matrixed environment supporting clinical care, research, and community service.
• Participation in a competency framework focused on people leadership and performance.