Customer Engagement Specialist (m/f/d)

Location: Szczecin, Poland

Company

hirify.global is a Berlin-founded digital-first e-commerce company focused on the automotive aftermarket across 27 European countries.

What you will do

• Manage, track, and analyze NPS and CES programs end to end.
• Identify technical bugs and procedural friction points through analysis of low customer scores.
• Collect qualitative insights from detractors and promoters through voice surveys, follow-up calls, and multi-channel feedback.
• Analyze customer contact histories and call center verifications to identify systemic issues and quantify their impact on NPS.
• Present emerging customer trends and actionable operational recommendations to leadership.

Requirements

• At least 2 years of experience in project management, customer experience, or customer insights.
• English at B2+ level and Russian at B2+ level.
• Advanced proficiency with Microsoft Office or Google Workspace.
• Hands-on experience with AI productivity tools such as Claude, Grok, or ChatGPT.
• Familiarity with CX/NPS platforms such as Qualtrics, plus basic-to-intermediate Excel, Google Sheets, or BI skills.
• Strong analytical thinking, empathy, ownership, collaboration, communication, and ability to convert customer feedback into actionable requirements.

Culture & Benefits

• Stable employment at a fast-growing international company.
• 26 working days of annual vacation plus one additional birthday day off.
• Cafeteria benefits including life insurance, private medical care, sports cards, and cinema tickets.
• 24/7 mental wellbeing support with free psychological counseling for employees and family members.
• Access to discounts, professional training, coaching, and more than 650 e-learning courses.
• Free English and German language classes.