CRM Business Operations Manager (Veeva CRM/Salesforce)

Location: Lisbon, Portugal; Flex Commuter / Hybrid

Salary: €46,972.70–€63,551.30 per year

Company

hirify.global is a global healthcare company whose Lisbon Capability Center supports technology, data, operations, and other functions across the organization.

What you will do

• Lead and support the CRM Business Operations Support team, setting priorities and balancing service demand with improvement work.
• Oversee first-line support for CRM and business-process questions, routing technical defects and development needs to CRM Platform and Technology teams.
• Ensure data loads, validation, exports, surveys, territory updates, and user and product setup follow approved procedures and quality checks.
• Review recurring issues, guide root-cause investigations, prioritize permanent fixes, and coordinate communications during broad CRM issues or outages.
• Lead onboarding for Business Analyst users and maintain training, procedures, how-to guides, and release-aligned reference materials.
• Represent the support function in projects and improve service efficiency, self-service, user experience, and controlled use of automation and AI-enabled tools.

Requirements

• Experience leading or coordinating teams in commercial operations, Field Excellence, Sales Operations, CRM operations, or business systems support.
• Strong understanding of CRM business processes; Veeva CRM or Salesforce experience is preferred.
• Ability to lead service delivery, set priorities, coach colleagues, improve processes, and maintain quality and attention to detail.
• Strong communication and stakeholder-management skills across regional and cross-functional teams.
• Ability to distinguish business questions and operational requests from technical defects or enhancements.
• Knowledge of territory alignment, customer data, surveys, cycle planning, field force processes, compliance, or data governance is advantageous.

Culture & Benefits

• Work in a Lisbon-based capability center with more than 500 employees representing over 40 nationalities.
• Collaborate across Data & Analytics, Digital, Technology & Innovation, Cybersecurity, R&D Operations, Finance, and other functions.
• Work in a hybrid Flex Commuter model.
• Contribute to healthcare-focused innovation and technology supporting patients.