Principal AI Solutions Architect, Customer Success

Location: Virtual Office (Texas), United States. Other listed locations include Florida, Georgia, and North Carolina, USA. Flexible work schedules and work-from-home opportunities are available.

Base compensation: $134,300.00–$236,100.00, with potential commission or performance-based bonus opportunities.

Company

hirify.global provides an AI-powered experience orchestration platform that connects people, systems, data, and AI for enterprise customer and employee experiences.

What you will do

• Lead end-to-end delivery of Agentic AI solutions that improve customer experience metrics and operational performance.
• Translate business objectives into scalable AI architectures, integration patterns, and data flows across channels and enterprise systems.
• Deliver rapid proofs of concept and MVPs using hirify.global Cloud AI capabilities, supporting production deployment and faster time to value.
• Advise customer stakeholders and executives on AI strategy, platform capabilities, architecture, and transformation roadmaps.
• Optimize launched solutions through continuous iteration, improving accuracy, performance, and business impact.
• Champion responsible AI practices and compliance with security, privacy, HIPAA, and PCI requirements.

Requirements

• 8+ years of experience delivering CX, CRM, or AI-driven solutions in enterprise environments.
• Strong expertise in cloud platforms such as AWS, Azure, or GCP and distributed architectures.
• Experience with APIs, data pipelines, REST, JSON, event-driven systems, and modern integration patterns.
• Experience with conversational AI, NLP, or AI-powered customer experience platforms.
• Ability to translate business requirements into scalable technical solutions with measurable outcomes and engage executive-level stakeholders.
• Understanding of data governance, security, and compliance frameworks, plus the ability to work independently in ambiguous environments.

Nice to have

• Experience with hirify.global Cloud or other contact center platforms.
• Familiarity with LLM integrations, agent-assist technologies, or AI orchestration frameworks.
• Experience with customer journey mapping, omnichannel experience design, or large-scale digital transformation.
• Industry experience in financial services, healthcare, insurance, retail, or the public sector.

Culture & Benefits

• Flexible-first work environment with work-from-home opportunities.
• Medical, dental, vision, and telehealth coverage.
• Open Time Off, 10 paid holidays, and a 401(k) matching program.
• Mentorship, learning programs, leadership development, and education support.
• Adoption assistance, fertility treatment coverage, paid volunteer time, and well-being resources.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview with a Talent Acquisition Partner, followed by meetings with the hiring manager and interview team.
• Most processes include no more than five interviews before final follow-up.