Head of Engineering - Operations (AI)

Location: London, United Kingdom; hybrid workplace with additional office time expected for People Leaders.

Company

hirify.global provides energy, broadband, mobile, and insurance services through a single-bill offering.

What you will do

• Own and deliver the technical strategy and roadmap for operational systems.
• Lead engineering teams responsible for customer journeys, billing, payments, collections, and customer services.
• Guide architecture decisions and evaluate build-versus-buy options using Total Cost of Ownership.
• Lead the development, delivery, standards, and architecture of customer-facing AI and agentic services.
• Set Service Level Objectives, measure business and customer impact, and maintain a healthy delivery pace.
• Manage up to six direct reports, including Senior Engineering Managers and Engineering Managers, as well as headcount, forecasting, and budgets.

Requirements

• Proven experience leading and growing large engineering teams with strong engagement and performance.
• Strong commercial judgment and the ability to simplify complex decisions.
• Demonstrable experience taking customer-facing AI/LLM-based agentic services into production.
• Deep knowledge of agile, TDD, continuous delivery, microservices, event-driven architecture, domain-driven design, and operability.
• Technical familiarity with Go, React, Kubernetes, Terraform, and AWS.
• Data-led decision-making and strong stakeholder management across business functions.

Nice to have

• Experience in energy, telecommunications, payments, insurance, or finance.

Culture & Benefits

• Remote-first working model with hybrid collaboration and additional London office time for People Leaders.
• Work abroad for up to three weeks, twice every tax year.
• 25 days of holiday plus bank holidays, with the option to trade up to five days annually.
• Annual discretionary performance bonus of 15–40%, matched-contribution pension, and life assurance up to four times salary.
• Private health, dental, gym, family, learning, development, and sabbatical benefits.
• Inclusive belonging groups and company-wide events.

Hiring process

• Martyna Zbyszewska is the point of contact throughout the recruitment process.
• Successful candidates are subject to a background check.