Lead Service Designer (Public Services)

Location: Any UK office hub: Bristol, London, Manchester, or Swansea. Part-time remote working is available. Successful candidates must undertake SC clearance.

Salary: £65,000–£75,000 per year

Company

hirify.global uses technology to improve society and transform public services.

What you will do

• Define long-term visions, strategies, and roadmaps for major public services.
• Act as the strategic design authority across complex, high-impact client engagements.
• Align policy intent, user needs, technology, operations, and delivery constraints across the service lifecycle.
• Facilitate senior stakeholder conversations about service blockers, policy constraints, investment, and organisational change.
• Define and assure service design standards, methodologies, toolkits, and measurable outcomes.
• Lead the Service Design community through coaching, mentoring, training, and continuous improvement.

Requirements

• Expert-level Service Design practice across policy, technology, process, and organisational operating models.
• Experience shaping and transforming complex public services across multiple engagements.
• Ability to design, prototype, and test seamless multi-channel services against defined outcomes and KPIs.
• Strong strategic leadership, stakeholder management, communication, and facilitation skills.
• Experience setting service design expectations with senior stakeholders and developing designers.
• Ability to work from a UK office hub and complete SC clearance.

Culture & Benefits

• Flexible working hours and part-time remote working for all staff.
• 30 days of paid annual leave plus bank holidays.
• Flexible parental leave options.
• Flexible benefits platform with Smart Tech, Cycle to Work, healthcare cash plan, and pension options.
• Paid counselling plus financial and legal advice.
• Optional social and wellbeing events.