Workplace Experience Lead - Assistant Vice President

Location: Tokyo, Japan; on-site office operations

Company

hirify.global is a global alternative asset manager with investment strategies across real estate, private equity, credit, infrastructure, life sciences, growth equity, secondaries, and hedge funds.

What you will do

• Lead Workplace Experience operations for the Tokyo office, including reception, hospitality, pantries, conference rooms, catering, internal events, and facilities management.
• Coordinate meetings, events, visitor services, room bookings, catering, vendor support, and on-site execution using workplace platforms such as EMS, Cvent, and Envoy.
• Manage daily office operations, walkthroughs, inventory, maintenance, cleanliness, food and beverage areas, and service quality.
• Develop and improve operating procedures, service standards, SLAs, KPIs, reporting, and cost optimization initiatives.
• Manage relationships with internal stakeholders, clients, vendors, building management, and service providers, including contracts, invoices, and performance.
• Manage workplace budgets and support office projects, moves, space reconfigurations, technology initiatives, and operational continuity.

Requirements

• 8+ years of experience in workplace operations, hospitality, food and beverage, reception services, or related corporate services.
• Exceptional customer service, interpersonal, organizational, multitasking, and problem-solving skills.
• Japanese and English reading, writing, and speaking skills are required.
• Professionalism, discretion, diplomacy, sound judgment, executive presence, and the ability to remain calm under pressure.
• Advanced Microsoft Office proficiency, particularly Excel; familiarity with corporate services systems is preferred.
• Familiarity with workplace health and safety, fire safety, emergency preparedness, evacuation planning, incident response, and compliance procedures.

Culture & Benefits

• High-touch workplace service focused on employee and client experience.
• Cross-functional collaboration with Facilities, Corporate Real Estate, Design & Construction, Physical Security, Finance, and Procurement.
• Responsibility for maintaining Tokyo office fire safety and disaster prevention readiness in accordance with local regulations.
• Work in a fast-paced environment with responsibility for operational quality, compliance, and cost effectiveness.