Business Data Analyst (ITSM & Billing)

Location: Hampshire, Farnborough, onsite 5 days per week. Candidates must have the right to work in the United Kingdom and meet applicable UK Government and contractual personnel security, residency, and possible nationality requirements.

Company

hirify.global provides IT services and managed-service solutions for enterprise customers.

What you will do

• Manage monthly billing cycles for service charges and project delivery, ensuring accurate, timely, and contract-compliant invoices.
• Extract, transform, validate, and reconcile fixed and variable charge data from ITSM, asset management, monitoring, and operational systems.
• Analyze incidents, problems, changes, requests, assets, configuration items, service levels, trends, anomalies, and data quality issues.
• Develop and maintain reports, dashboards, MI packs, billing models, calculation logic, KPI definitions, and supporting evidence.
• Investigate discrepancies and variances, resolve data and billing queries, and present findings to finance, service management, and customer stakeholders.
• Improve billing, reconciliation, reporting, and audit processes through standardization, automation, and documented procedures.

Requirements

• Experience in financial accounting, invoicing, or billing with strong financial controls and auditable reporting skills.
• Experience with complex billing models involving fixed and variable charges, multiple data sources, and contractual charging rules.
• Experience analyzing ITSM and operational data, preferably using enterprise platforms such as ServiceNow or BMC Remedy.
• Advanced Microsoft Excel skills, including complex formulas, lookups, pivot tables, data validation, reconciliation, and workbook management.
• Ability to identify discrepancies, validate data across systems, document methodologies and KPIs, and maintain audit-ready evidence.
• Strong analytical, communication, organizational, and stakeholder-management skills.

Nice to have

• SQL or equivalent data-querying experience.
• AAT, CIMA, ACCA, or equivalent financial qualification.
• ITIL 4 Foundation certification or knowledge of relevant IT service management practices.
• Power BI, Power Query, VBA, Power Automate, Python, or equivalent reporting and automation tools.
• Experience with managed-service contracts, SLA frameworks, ERP or financial systems such as SAP or Oracle Financials.

Culture & Benefits

• Inclusive and supportive environment with reasonable adjustments throughout the hiring process.
• Work model prioritizing in-person collaboration while offering flexibility for wellbeing, productivity, and individual work styles.
• Focus on strong connections, community, and an accessible workplace.