Technical Account Manager (iGaming)

Location: Onsite in Montreal, Canada

Company

Light & Wonder is a global provider of cross-platform games and entertainment, with more than 5,000 employees across six continents and the Infinity platform powering a large digital gaming network.

What you will do

• Act as the primary technical liaison between iGaming operators and Light & Wonder, representing operator needs across Product, Engineering, and Operations.
• Guide adoption and effective use of Infinity features, including wallet and API integrations, game launch and frontend integration, promotions, free rounds, credit-based features, and jackpot configurations.
• Monitor the technical health of operator integrations, identify integration gaps, operational issues, and regulatory risks, and drive mitigation actions.
• Provide integration guidance across onboarding, staging validation, go-live readiness, and post-go-live stability.
• Lead structured troubleshooting, coordinate escalation resolution across engineering and support teams, and ensure clear ownership and supporting evidence.
• Build trust-based relationships with operator technical and product teams and translate customer feedback into actionable internal insights.

Requirements

• Three or more years of experience in a technical role, including direct experience with external customers or clients.
• Hands-on experience integrating or supporting REST/HTTP APIs, including reading API specifications, tracing request and response flows, and diagnosing failures from logs.
• Experience running structured troubleshooting on live systems by isolating problems, gathering evidence, and driving issues to resolution across multiple teams.
• Experience acting as an escalation point for production issues and communicating status and impact to external stakeholders during incidents.
• Professional verbal and written communication skills, including presenting technical material to audiences with senior decision-makers.
• Experience working with distributed teams and external partners across multiple time zones.
• Bachelor’s degree in Computer Science, Mathematics, or a related discipline, or equivalent practical experience.

Nice to have

• Experience in iGaming or another regulated industry, such as payments or financial services.
• Familiarity with player wallet or transactional API integration models.
• Understanding of how regulatory and territory restrictions shape technical integrations.
• Ability to influence and align teams without direct authority.
• Commitment to continuous process improvement.

Culture & Benefits

• Work onsite from the Montreal office.
• Customer-facing technical leadership role focused on platform adoption, stability, and long-term success rather than sales.
• Collaboration with distributed teams and external partners across multiple time zones.
• Inclusive workplace accommodations are available for employees with disabilities.