Head of VIP (iGaming)

Location: Poland; remote work with flexible hours

Company

hirify.global Group is a rapidly growing IT product company operating in iGaming.

What you will do

• Analyze and monitor key VIP performance indicators, including retention rate, GGR, NGR, and ARPU.
• Design and manage VIP loyalty programs, promotional plans, exclusive events, and gifts.
• Oversee high-value VIP clients and ensure personalized, high-quality service.
• Mentor and manage the VIP team while coordinating improvements across departments.
• Collaborate with Product and Tech teams to develop tools and features that improve the VIP experience.
• Explore CRM systems, AI, and other technologies to improve personalization and VIP management.

Requirements

• At least 3 years of experience in the gaming industry.
• Analytical and strategic thinking with a data-driven, user-oriented approach.
• Experience managing a team.
• Knowledge of CRM systems and experience setting up trial and onboarding processes using Intercom, WhatsApp messengers, or Customer.io.
• Ability to use analytical tools and Excel to interpret data, draw conclusions, and implement solutions to complex issues.
• Upper-intermediate English level (B2).

Culture & Benefits

• Full-time remote work with flexible working hours.
• Four paid sick days and one paid day off per calendar year.
• Free online English lessons with a native speaker.
• Referral program.
• Training, internal workshops, international professional conferences, and corporate events.