Technical Support Engineer – Network Management

Location: Hybrid, with an average requirement of 2 days per week from an HPE office

Company

hirify.global is a global edge-to-cloud technology company delivering solutions for connecting, protecting, analyzing, and managing data and applications.

What you will do

• Provide technical assistance for network management and SIEM products, including JUNOS Space Platform and Apps and Security Analytics (JSA).
• Support hardware and software configuration, troubleshooting, and deployment for network devices and peripheral equipment.
• Document and reproduce customer networking issues, coordinate escalations, and work with L3 teams toward timely resolution.
• Contribute to product training, knowledge base articles, and customer-facing technical documentation.
• Troubleshoot complex networks using mixed media, protocols, virtualization, and container technologies.
• Mentor newly hired support engineers and peers in areas of technical expertise.

Requirements

• Working knowledge of network and service management concepts, L2-L7 protocols, high availability, virtualization, and scripting.
• Hands-on Linux system-level troubleshooting experience.
• Experience deploying, configuring, and debugging large-scale software applications using configuration files and scripts.
• Strong background in internetworking, TCP/IP, LAN, WAN, and security technologies.
• Experience with virtual machines such as VMware or KVM, plus knowledge of Kubernetes, Docker, and containers.
• Strong verbal, written communication, customer handling, and technical problem-solving skills.

Nice to have

• Experience with network or element management products, FCAPS, SNMP, CLI, NMS northbound interfaces, XML, or XSLT.
• Experience with SIEM products such as ArcSight, QRadar, RSA NetWitness Suite, SolarWinds Log & Event Manager, or McAfee Enterprise Security Manager.
• Knowledge of ScreenOS and JUNOS-based devices.
• Hands-on scripting experience with Shell, Python, or Ansible.
• Juniper or other relevant technical certifications.

Culture & Benefits

• Health and wellbeing benefits supporting physical, financial, and emotional wellbeing.
• Professional development programs supporting career growth and technical expertise.
• Inclusive work environment that values varied backgrounds and individual uniqueness.
• Flexible approach to managing work and personal needs within the hybrid work arrangement.