Care Operations Associate (Healthcare)

Location: Remote within the United States

Compensation: $30/hour

Company

Digital mental health provider delivering virtual therapy, psychiatry, crisis care, wellness coaching, and self-care services to students through partnerships with colleges and universities.

What you will do

• Provide administrative care support through phone, email, and chat while following privacy and documentation standards.
• Help students navigate portals, activate care, schedule appointments, and maintain continuity of care.
• Coordinate with clinical providers, technical support, partner success, and internal teams to resolve complex issues.
• Document interactions and resolutions accurately in CRM and EHR systems.
• Escalate urgent or sensitive issues and handle complaints with professionalism and compassion.
• Improve care workflows, standard operating procedures, and training resources.

Requirements

• High school diploma or equivalent; an associate or bachelor's degree in healthcare administration, business, or a related field is preferred.
• 1–3 years of customer service experience, preferably in healthcare.
• Knowledge of healthcare operations, terminology, and common practices.
• Strong problem-solving, attention to detail, verbal communication, and written communication skills.
• Ability to maintain confidentiality and follow HIPAA guidelines.
• Proficiency in Zendesk, Slack, and Google Workspace; CRM and EHR experience is preferred.

Nice to have

• Associate or bachelor's degree in healthcare administration, business, or a related field.
• Bilingual English and Spanish proficiency.

Culture & Benefits

• Remote contract work with availability from Tuesday through Friday, 9 a.m. to 2 p.m., and Saturday, 9 a.m. to 6 p.m.
• Six-month 1099 contract.
• Training sessions and team meetings to support knowledge and skill development.