Client Services Representative (Portuguese)

Location: Chicago, IL, United States. Hybrid schedule with in-office work Tuesday through Thursday and remote work on Mondays and Fridays; the role is not open to fully remote candidates.

Salary: $54,000 USD per year, plus a 4% annual target bonus.

Company

hirify.global is a retail trading platform and futures broker providing trading software, brokerage services, real-time support, and tools for financial market participants.

What you will do

• Resolve account, platform, technical support, troubleshooting, and treasury-related inquiries through phone, chat, and email.
• Support clients in English and Spanish while educating them about hirify.global products and commodity futures services.
• Manage customer data accurately in Salesforce and use Gmail, Confluence, Jira, and other productivity tools.
• Collaborate with Trade Desk, Technical Support, Compliance, management, and other internal teams.
• Identify client needs and feature requests, support policy updates, and participate in beta testing of software releases.

Requirements

• Written and spoken fluency in Portuguese required.
• Strong computer skills and the ability to learn complex systems quickly.
• Ability to troubleshoot computer issues with clients and explain complex information clearly.
• Empathy, strong written and verbal communication, and effective time management.
• Must be based in Chicago for the hybrid work schedule; fully remote work is not available.

Nice to have

• At least one year of customer service experience, preferably in a high-volume technology company.
• Experience with CRM and customer service ticketing software.
• Familiarity with the trading industry.

Culture & Benefits

• 18 days of annual paid time off, seven paid holidays, five conditional holidays, and one service day.
• 401(k) plan with up to a 3.5% company match.
• Health, vision, dental, life, and disability insurance, with life and disability coverage paid fully by hirify.global.
• Paid parental bonding leave.
• Twenty additional flex remote days annually and six office-optional weeks tied to major holidays.