Client Services Representative (Spanish)

Location: Chicago, IL, United States. Hybrid schedule with in-office work Tuesday through Thursday and remote work on Mondays and Fridays; the role is not open to fully remote candidates.

Salary: $54,000 USD per year, plus a 4% annual target bonus.

Company

hirify.global operates a retail trading platform and futures brokerage serving more than 2 million users worldwide.

What you will do

• Resolve client account and platform inquiries through phone, chat, and email in English and Spanish.
• Support account setup, technical troubleshooting, and treasury-related inquiries.
• Educate customers on hirify.global products, commodity futures, and platform services.
• Manage customer data and service workflows using Salesforce, Gmail, Confluence, Jira, and related tools.
• Collaborate with Trade Desk, Technical Support, and Compliance teams.
• Communicate emerging client needs, support policy updates, and assist with beta testing software releases.

Requirements

• Fluent written and spoken Spanish and excellent English communication skills.
• Strong computer skills and the ability to learn complex systems quickly.
• Ability to troubleshoot computer issues directly with clients and explain complex information clearly.
• Empathy, strong time management, and the ability to manage multiple customer requests.
• Ability to work in the Chicago hybrid schedule, including in-office attendance Tuesday through Thursday.

Nice to have

• At least one year of customer service experience, preferably in a high-volume technology company.
• Experience with CRM and customer service ticketing software.
• Familiarity with the trading industry.

Culture & Benefits

• Hybrid work schedule with 20 additional flex remote days annually.
• Six company-wide office-optional weeks tied to major holidays.
• 18 days of annual paid time off, seven paid holidays, five conditional holidays, and one service day.
• 401(k) plan with a company match of up to 3.5% of employee contributions.
• Health, vision, dental, life, and disability insurance, plus paid parental bonding leave.