Director, Client Success (Fintech)

Location: Hybrid in Toronto, Canada, with 3 days in the office

Company

hirify.global is a global payments technology company facilitating transactions among consumers, merchants, financial institutions, and governments across more than 200 countries and territories.

What you will do

• Own the holistic post-sale Client Services relationship for assigned clients and act as a trusted client advocate.
• Coordinate the implementation of new hirify.global products, improving readiness, adoption, and time to value.
• Develop and execute Client Success Plans, operational reviews, education materials, webinars, and service strategies.
• Monitor client health, performance, and success metrics while identifying opportunities to optimize product usage and client outcomes.
• Lead complex issue resolution, major incident responses, process improvements, and operational excellence initiatives.
• Collaborate with Sales, Product, Legal, Finance, Risk, and global, regional, and market-level Client Success teams.

Requirements

• 10+ years of work experience with a Bachelor's degree, or the equivalent experience with an advanced degree or PhD.
• In-depth knowledge of the payment industry, including trends, threats, competitors, regulatory environments, and regional markets.
• Experience coaching or mentoring team members for skill and career development.
• Strong analytical, prioritization, communication, critical-thinking, and stakeholder-management skills.
• Ability to communicate complex technical or business topics in language tailored to clients and senior executives.
• Ability to work in the Toronto office 3 days per week in a hybrid arrangement.

Nice to have

• 12+ years of experience with a Bachelor's degree or equivalent advanced-degree or PhD experience.
• Knowledge of artificial intelligence concepts and applications.
• Certifications or qualifications in Client Success, project management, or related disciplines.

Culture & Benefits

• Opportunity to contribute to hirify.global's global Client Success transformation.
• Work with clients and cross-functional stakeholders across global, regional, and local markets.
• Inclusive employment practices and consideration for qualified applicants without discrimination.
• Accommodations are available for candidates with disabilities during the selection process.